Privacy
Policy

1. Who We Are

LVM Films Limited (trading as House of Creep) is the data controller for personal data collected through this website. Company No. 12476789, registered in England and Wales. Registered office available upon request. Our websites are houseofcreep.com and houseofcreep.co.uk. All privacy-related requests should be directed to office@houseofcreep.com.

This Privacy Policy governs how LVM Films Limited (trading as House of Creep) collects and processes personal data. By accessing this website or communicating with us, you accept these terms in full.

2. Information We Collect

We operate a minimal data collection approach. We collect only what is necessary and do not operate databases of user accounts, marketing lists, or tracking profiles. Specifically:

• Email correspondence — any email you send to office@houseofcreep.com, including its contents, metadata, and any attachments, is received and stored by us. You are solely responsible for the accuracy and legality of any information you share with us via email.
• Project materials — any files, images, documents, scripts, or other materials submitted as part of a project brief are stored for the duration of the project and for a reasonable period thereafter for legal and business purposes.
• Anonymised analytics — we may collect anonymised, non-personally-identifiable data about how visitors use this website, including pages visited, time spent, device type, browser version, and geographic region (at country or broad regional level only). This data cannot be used to identify you as an individual.
• Technical data — our hosting infrastructure may automatically log certain technical data including IP addresses, HTTP request data, and error logs. This data is retained for security and diagnostic purposes only.

We do not: operate server-side contact forms or account registration systems; build marketing lists or send unsolicited commercial communications; use behavioural advertising or cross-site tracking; or knowingly collect personal data from children (see Section 10).

3. How We Use Your Information

Information you share with us is used only for the following purposes:

• To respond to your enquiry, request, or project brief
• To administer, manage, and fulfil any contracted creative production services
• To issue invoices, manage payments, and enforce payment obligations
• To comply with legal, regulatory, and statutory obligations
• To protect our legal rights and pursue or defend legal claims
• To maintain internal records necessary for legitimate business operations
• To improve our services and internal processes (using anonymised data only)

We will never sell, licence, rent, broker, or share your personal information with any third party for commercial, marketing, advertising, or profiling purposes — under any circumstances.

4. Legal Basis for Processing

Under UK GDPR, our legal bases for processing your data are:

• Contractual necessity — where processing is necessary to fulfil or manage a project agreement with you.
• Legitimate interests — where we have a legitimate business interest in processing your data that is not outweighed by your rights, including security and fraud prevention.
• Legal obligation — where processing is required to comply with a law or regulatory requirement.
• Consent — for non-essential cookies, where you have given explicit consent.

5. Third-Party Services

This website uses the following third-party services which may process data:

• Vimeo — video hosting for our showreel. Vimeo may collect data when you play embedded videos. See Vimeo's Privacy Policy.
• Google Fonts — fonts loaded from Google's servers. Google may process your IP address. See Google's Privacy Policy.

6. Cookies

This website does not set first-party cookies beyond those strictly necessary for operation. Third-party services (including Vimeo and Google Fonts) may set their own cookies independently. You may disable or manage cookies through your browser settings.

7. Data Retention

• Email and client correspondence — retained for a minimum of 7 years following the close of any engagement, in line with the Limitation Act 1980 and HMRC requirements.
• Project files and deliverables — retained for a minimum of 3 years following project completion, and may be retained indefinitely for portfolio purposes where no confidentiality restriction applies.
• Unanswered enquiries — where an enquiry does not result in a contracted project, related correspondence is retained for up to 2 years and then reviewed for deletion.
• Anonymised analytics — may be retained indefinitely as it does not constitute personal data.

To request deletion of personal data (subject to the above retention obligations), contact office@houseofcreep.com. We will respond within 30 business days.

8. Your Rights (UK GDPR)

As a UK-based business we are subject to UK GDPR. Where applicable, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to our retention obligations)
• Object to or restrict our processing
• Lodge a complaint with the Information Commissioner's Office at ico.org.uk

Submit all rights requests to office@houseofcreep.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Email is not an inherently secure medium. If your project brief contains particularly sensitive information, please contact us first to arrange a more secure method of transmission.

In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours as required under UK GDPR.

10. Children's Privacy

Our services are strictly prohibited for use by persons under the age of 18. We do not knowingly collect, store, or process personal data from minors. If you are under 18, you must leave this website immediately. If you believe a child has provided us with personal data, notify us at office@houseofcreep.com and we will act promptly.

11. Unsolicited Ideas & Submissions

Unless a formal confidentiality agreement is in place, any idea, concept, brief, or creative material you send to us is treated as non-confidential and non-proprietary. This does not transfer any copyright in the submitted materials to us — copyright remains with you. If you require confidentiality before sharing, request a Non-Disclosure Agreement first.

12. AI-Generated Content & Data

House of Creep uses artificial intelligence tools in the production of creative content. We make no representations regarding the accuracy, originality, or fitness for purpose of any AI-generated output. You are solely responsible for ensuring that any use you make of content we deliver complies with all applicable laws.

You may not submit, upload, or include any content from our website into any AI training dataset or model fine-tuning corpus without our explicit written consent.

13. Prohibited Uses

You may not use this website for any unlawful purpose. Specifically, you must not scrape or systematically extract our content, submit it to AI training datasets, or use our name or branding to impersonate House of Creep or mislead third parties.

14. International Transfers

Where we use third-party services that may transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

15. Online Content & Published Material

We reserve the right to remove, correct, or retract any published content at any time without notice. Accidental publication of content does not constitute a formal statement, admission, or voluntary disclosure. If you observe content on our platforms that appears to have been published in error, notify us at office@houseofcreep.com and refrain from sharing or archiving that content.

16. Changes to This Policy

We may update this policy at any time. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of this website following any update constitutes your acceptance of the revised policy.

17. AI-Assisted Documentation

This privacy policy has been created in part with the assistance of artificial intelligence tools. While we endeavour to ensure accuracy, AI-generated documentation may contain imprecisions. This policy does not constitute legal advice. If you have specific data protection concerns, we recommend consulting an independent legal professional.

18. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

Contact

All privacy requests, legal notices, and policy questions should be directed to office@houseofcreep.com. We aim to respond to all legitimate requests within 30 business days.

By emailing us you confirm your acceptance of our Terms & Conditions.